Consultation Pricing
Flat-rate troubleshooting and hourly support — with the first hour of any onsite visit covered by the $119 minimum service call.
Support Rates
One-time
Onsite Support
In-home help when you need it — 1-hour minimum.
$119 / hr
- 1-hour minimum
- Diagnostics & fixes on-site
- $95/hr after the first hour (capped at $350 unless approved)
- Trip fee waived on visits over $500
One-time
Remote Support
Fast help without a visit — 30-minute minimum.
$79 / hr
- 30-minute minimum
- App, account & device troubleshooting
- Password/app recovery, re-pairing devices
- Wi-Fi health checks
One-time
Smart Home Audit
The entry point for every project — a 90-minute walkthrough with a written report.
$199 flat
- In-home walkthrough (~90 min)
- Written report with prioritized recommendations
- Wi-Fi health check
- Fully credited toward any project within 30 days
Troubleshooting & Support
| Scenario | Price |
|---|---|
| "It stopped working" diagnostic visit | $119 flat first hour; $95/hr after (capped at $350 unless client approves) |
| Wi-Fi dead zone / slow network visit | $119 flat (most fixable in one visit) |
| Post-internet-provider-change reconfiguration | $99 flat |
| Password/app recovery, re-pairing devices | $79/hr remote or $119 flat onsite |
| "Remove this smart stuff, I'm done" | $99/device |
If we installed it and it's a genuine equipment failure, warranty service is free for 12 months (labor only; hardware warranty follows the manufacturer). If it's user error or a change of mind, standard rates apply.
See the full pricing breakdown for project packages, monthly care plans, and every à la carte service.